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Shipping within New Zealand is via Toll Couriers and International shipping is via New Zealand Courier Post, International shipments are Track & Trace to delivery address. New Zealand Shipments are tracked and traced requiring signature on delivery. It is you responsibility to ensure you are present to sign for or are present at the shipment delivery address you have stated. Orders over $50.00NZD are freight FREE within New Zealand. Shipping charges for orders under $50.00NZD is $5.00 .
International orders are Freight Free if orders are over $75.00NZD. Shipping charges for orders under $75.00NZD is $16.00. See further policy details below and under the Terms & Conditions regarding shipping of goods.
(Distributors shipping policy are stated in their Terms Of Trade and are separate to online retail customers shipping policies)
Claims for Damaged or Defective or Deteriorated Goods OR Goods Short Supplied
The Company at its discretion will repair or replace any damaged or defective Goods meaning Goods that are not of merchandisable quality or fit for the purposes described in its catalogue or published material or make a reasonable allowance on the purchase of goods to replace the Goods provided:
(a) that the Customer contacts the Company Representative ( +64 7 5792497, firstname.lastname@example.org) and obtains authorisation prior to returning the Goods and that the claim specifically identifies the damage or defect(s) OR Goods short supplied; and
(b) that the Company has reasonable opportunity to investigate the claim.
If the Customer does not comply with the above requirements, the Customer will be deemed to have accepted the Goods and the Company will not incur any liability whatsoever in relation to the Goods.
The Customer agrees that claims shall not be considered in respect of Goods which:
(i) are not intact and in original condition and packaging .
(ii) have been improperly stored causing damage or deterioration.
(iii) have been altered in any way different to the conditions in which they have been supplied.
(iv) have been mixed with or attached to other goods of the Customer causing damage or deterioration to the Goods.
(v) have not been used in accordance with the Company publications.
Damaged or defective Goods cannot be disposed of by the Customer or its agents without the permission of the Company.
The Company reserves the right to allow claims for Goods that are incorrectly ordered by the Customer (provided that they are not made to order) by retaining twenty per cent (20%) of the invoice price plus freight costs as an administrative charge and handling fee. Claims for Goods incorrectly ordered will not be recognised by the Company unless the Goods are in original condition and unless the Customer advises the Company within seven (7) days of delivery.